![]() NOTE: Unplug the camera before removing, replacing, or upgrading your You can turn off the motion and diagnostic LEDs in the Settings > Cameras > Camera > Show LED for. ![]() Not connected to Alert Commander or Internet (Light Blue) MicroSD card read/write failure - No microSD card * (Alternating Red / Yellow, blinking)Ĭonnected to Alert Commander & Internet (Blue) Will not delete video recorded on the microSD card. Resetting the camera will restore the camera to factory settings. If the camera still does not operate, contact If the camera does not appear after reset, go to Settings > Cameras >Īdd/Find > Find Cameras. Insert a paper clip into the reset hole located on the back of the camera and See instructions in “Camera Reset Instructions.” Refer to the Getting to Know Guide to read about additional features and functions.ġ) Test another outlet for your camera, perhaps one closer to your PC.Ģ) Verify that the camera power supply and the network bridge are plugged directly into a power outlet and not a power strip.ģ) Check firewall settings or press the F1 key in Commander Software for additional help.Ĥ) Go to Settings > Cameras > Add/Find > Find Cameras.ĥ) Reset the camera. ![]() What do I do if the power supply cable (yellow connector) is too short? To lengthen, either use a coupler or purchase a longer ethernet (CAT-5e) cable. Knowledge Base Troubleshooting help is available at Customer Support Call 1.888.469.4543 Refer to System Requirements Guide. 5 of 6 cameras went away, the same 5 of 6 cameras were found again.Ħ) Unplugged the power/internet cable from the camera and swapped out the SDHC card, plugged back in, reformatted the SDHC card USING THE WEBSITE, power-cycled the circuit again, the second camera on the circuit went away and came back, and STILL Logitech Alert Commander did not find the "missing" camera.ħ) Unplugged ALL networking equipment starting with my firewall, switches, and Logitech network adapter module (from the wall), waited one minute, powered up each component individually and waited 30 seconds before powering up the next link in the chain.Ĩ) Discovered video that the "missing" camera had recorded and that Logitech Alert Commander had downloaded from the "missing" camera onto the local computer, that was recorded as much as 25 hours AFTER the "missing" camera was allegedly "last seen" by Logitech Alert Commander.Commander Help You can press the F1 key from any screen in the AlertĬommander to access the online Help system. 5 of 6 cameras "went away", and the same 5 of 6 "came back", leaving the "missing" camera still reported as missing.ĥ) Unplugged the Logitech network adapter module from the wall, waited 30 seconds, plugged it back in. Logitech Alert Commander still did not see the camera.Ĥ) Executed the "Find Cameras" operation several times. ![]() The other camera reports being offline, then reports being online after several minutes.ģ) Power-cycled the circuit and observed the LEDs (steady on pink for 1min, with night vision red LEDs on, then audible relay noise inside camera, then one-second on/one-second off bright blue flashes for 5 cycles, then night vision LEDs off, then bright blue on steady for a few seconds, then LED off for several seconds, a flash of green, then back throught he above sequence again). It responds to the ping request.Ģ) Power off and on the circuit the camera is plugged into (its power module is not an easy reach from the ground, but it is plugged into the same outlet pair as a second camera that is not reported as missing). Logitech, what the heck is up? I have already tried the following:ġ) Pinged the IP address of the camera. In fact, there are dozens of recordings from the "missing" camera that are after the time it was allegedly last seen. However, the local data storage on that computer has recorded video from the "missing" camera that post-dates the time it was allegedly last seen. Logitech Alert Commander claims that the camera has not been seen since at 9:47pm. I have had this symptom before, and usually cured it by one of the recommended means.
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